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Frequently Asked Questions
Yes. We offer free shipping on all international orders above 15000/-. Taxes, Duties and Custom duty is on actuals and to be borne by the customer directly.
No. We offer free shipping & delivery in India!
No, we do not have any offline locations as of now. However, we are based out of Delhi NCR, please drop us an email on hello@royalpitarah.com or whatsapp us on +91 9999193219 if you want to request same day delivery or in case you want to visit our office and see some selected pieces. Its strictly by appointment only.
Our Jewellery is either 18 K gold plated or 22K plated and our jewellery is made using brass metal alloy
First we need to understand what are semi precious stones -A stone that is less rare and less expensive than precious stones, but is still valued for its beauty. Hence There are only four precious stones: diamond, sapphire, ruby and emerald. All other stones are therefore called semi-precious stones. Modern semi precious stone includes Agates, Onyx, Tourmaline, Topaz, Turquoise, Zircon, Amethyst, Cat's eyes, Tiger Eye, Bloodstones, Moonstones, Sunstones Jasper, Pearls to name a few.
You have to take care of your Royal Pitarah Jewels just like any other jewellery. Please keep away from direct moisture, perfumes and excessive heat, and store it in the product bag received with the purchase or zip lock bag when not in use.
We aim to deliver within 3-5 working days. For an accurate timeline, please email us on hello@royalpitarah.com or whatsapp us on +91 9999193219
We accept exchanges within 3 days of the date of delivery. Please email us on hello@royalpitarah.com or whatsapp us on +91 9999193219 with the order number and product picture. Return/Exchange requests email should have order reference no. and image of the damaged / tampered / incorrect product. After the email confirmation is sent to you, please send us the product back. Once the package reaches us and undergoes checking to ensure the articles are unused, we will ship your new order.
No, as of now we are not taking any customized orders. But we are constantly work very hard to bring you new and fresh designs.